Terms and Conditions

Last Updated: January 19, 2026

Welcome to Infinity Rose (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of the website infinityrose.com.au (the “Site”), your purchase of products from the Site, and the relationship between you and us. By accessing or using the Site, placing an order, or otherwise interacting with us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not access or use the Site or purchase products from us.

1. Definitions

  • “Customer”, “you”, “your” – refers to the individual using the Site or purchasing products.

  • “Products” – refers to the items listed for sale on the Site, including but not limited to gold-plated roses, display cases, jewelry, and accessories.

  • “Order” – means your order for Products placed via the Site.

2. Acceptance of Terms

By placing an Order or using the Site in any way, you represent that:

  • You are at least 18 years of age or have the legal capacity to enter into a contract and are legally capable of entering into binding contracts.

  • You accept and agree to be bound by these Terms.

3. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify your statutory rights under the Australian Consumer Law (“ACL”). Our Products come with guarantees that cannot be excluded under the ACL, including guarantees as to acceptable quality and fitness for purpose. You are also entitled to a repair, replacement, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. To the extent that a term or condition purports to exclude, restrict or modify such rights, it shall be read down to the extent necessary to comply with the ACL.

4. Orders and Acceptance

  1. All Orders are subject to acceptance by us.

  2. Once accepted, the contract between you and us will be formed upon dispatch of the Product(s) to you.

  3. We may decline or cancel any Order for any reason, including but not limited to:

    • Product unavailability

    • Errors in pricing or product information

    • Suspected fraudulent activity

5. Pricing and Payment

  1. All prices are in Australian Dollars (AUD) and include GST where applicable.

  2. We reserve the right to change prices at any time before you place an Order.

  3. Payment must be made in full at the time the Order is placed.

6. Shipping and Delivery

  1. Shipping times are estimates only and cannot be guaranteed.

  2. We are not liable for delays caused by carriers or external events beyond our control.

  3. You are responsible for providing accurate shipping information and making arrangements to accept delivery.

7. Returns, Refunds & Warranty

  1. If you are not completely satisfied with your purchase, you may return the Product within the return period stated on the Site for a refund, repair, or replacement, subject to the ACL and our Return Policy.

  2. Products damaged during shipping must be reported within the timeframe specified in our return policy, with photographic evidence and original packaging where applicable.

  3. Warranty claims are limited to defects in materials and workmanship and do not cover damage caused by misuse, alteration, abuse, or normal wear and tear.

8. Privacy and Security

  1. Our Privacy Policy explains how we collect, use, and protect your personal information.

  2. By using this Site, you agree to the terms of the Privacy Policy and consent to the collection and use of your personal information as described therein.

9. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software (“Content”), is owned or licensed by us and protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works without express written permission.

10. User Conduct

By using this Site, you agree not to:

  • Upload, post, or transmit any material that is unlawful, defamatory, obscene, or harmful;

  • Interfere with the Site’s security, functionality, or other users’ experience;

  • Use the Site for any illegal purpose.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of Products.

12. Third-Party Links

The Site may contain links to third-party websites or services. We have no control over them and are not responsible for their content, policies, or practices.

13. Amendments to Terms

We may update these Terms at any time by posting the revised version on the Site. Your continued use of the Site after the changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You agree that any dispute arising from or relating to these Terms will be dealt with in the courts of New South Wales.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: orders@infinityrose.com.au
Address: Level 14, 309 Kent Street, Sydney NSW 2000, Australia